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You can check the bitness of your Office installation by opening an Office product, click on the File menu, choose Accounts, and click the About button.įix: “Word could not create the work file” error Office applications use the Temporary Internet Files folder to create temporary files when you open Office documents or preview a document using the File Explorer preview pane.Įasy fix: If you’re using Office 32-bit on Windows 64-bit Edition and facing this issue, you can fix the error by uninstalling the Office 32-bit version and installing the 64-bit version.

It could be possible that the Temporary Internet Files location is pointed to a folder location in which the user does not have permissions to create new temporary files. The above errors can also happen if the Temporary Internet Files location for Internet Explorer is set incorrectly. Outlook: Outlook could not create the work file. Instead, an error may be shown: Word: Word could not create the work file. If a 64-bit version of Office 365 is installed, then uninstalled, and then a 32-bit version of Office 365 is subsequently installed, Explorer may not show document previews. This problem can occur if you’ve installed 64-bit Office earlier, uninstalled it, and installed the 32-bit version on Windows 64-bit.